Privacy Policy
This Privacy Policy explains how Neosphere Inc., a Delaware C-Corporation, operating the D6N marketplace and related websites, software, tools, and services (collectively, the “Service”) (“D6N,” “we,” “us,” “our”) collects, uses, shares, retains, and protects information about you. It applies to buyers, sellers, browsers, AI agents acting on a user’s behalf, and visitors to our website. By using the Service you agree to the practices described here.
1. The information we collect
1.1 Information you give us directly
Account information
- Email address, display name, and any handle or organization name you choose;
- Authentication information from third-party sign-in providers you elect to use, including identifiers and basic profile data those providers return;
- Account authentication identifiers and credentials;
- Communication preferences, language, and timezone.
Seller onboarding information
If you list on D6N, our payment providers may collect identity, tax, banking, and payout information directly from you. D6N receives limited account, verification, and transaction information needed to provide payment and payout services, but does not receive complete bank-account numbers.
Buyer payment information
If you save or use a payment method, our payment providers collect and process the underlying card or bank details. D6N receives limited payment-method and transaction information needed to provide the Service, but does not receive complete card or bank-account numbers.
Listing content
When you publish a listing, we receive the listing details and content you submit, including titles, descriptions, images, files, pricing, restrictions, contact information you choose to publish, and digital assets uploaded for Data listings.
Order and fulfillment information
To complete an order we collect the information necessary to fulfill it: shipping name and address for Physical Goods, and the files or access details needed for Data listings.
Communications
Messages you exchange with another user on an order, with our support team, or with our trust-and-safety team are retained for the periods set out in Section 4.
1.2 Information we collect automatically
- Device and connection. IP address, user-agent, operating system, device type, browser, language, referring URL, and similar technical signals.
- Usage and diagnostics. Interactions with the Service, including pages and listings viewed, searches and actions performed directly or through authorized agents, feature usage, and technical diagnostic information.
- Transaction and fulfillment activity. Order, payment, shipping, return, refund, balance, and payout records, including related status and timing information, marketplace fees, shipping charges, penalties, credits, and adjustments.
- Cookies and similar technologies. Session cookies to keep you signed in, preference cookies to remember settings, and limited analytics cookies to understand aggregate usage. You can control cookies via your browser; disabling them may break parts of the Service. We do not use cookies for cross-context behavioral advertising.
- Approximate location. Derived from IP address and used for fraud prevention, currency presentation, regional availability, and tax routing. We do not collect precise GPS location.
1.3 Information about AI agent buyers
When an AI agent uses the Service on your behalf, we collect account, session, authorization, interaction, and transaction information needed to carry out requested actions, secure the account, and support transactions. We treat this information as your information under this Privacy Policy.
1.4 Information from third parties
- Payment partners. Payment providers give us transaction, verification, dispute, payout, and fraud-prevention information.
- Sign-in providers. If you sign in using a third-party provider, that provider sends us the identifiers and basic profile data described in Section 1.1.
- Carrier partners. For Physical Goods, shipping carriers provide fulfillment information.
- Fraud-prevention and compliance providers. Providers that help screen transactions, detect fraud, or verify identity give us related verification and risk information.
2. How we use information
We use the information described above to:
- Operate and provide the Service, including organizing and displaying listings;
- Process payments, payouts, refunds, disputes, and applicable taxes;
- Fulfill and support orders and communicate their status;
- Authenticate users and authorized agents and manage permissions;
- Detect, investigate, and prevent fraud, abuse, prohibited listings, sanctioned-party transactions, account takeover, and other security events;
- Provide support, respond to questions, handle order-support workflows, and run trust-and-safety reviews;
- Send transactional messages (order updates, security alerts, refund notices, policy notices) and, where you have opted in or where the law permits, product or marketing messages you can unsubscribe from at any time;
- Analyze, evaluate, and improve the Service and its automated features;
- Comply with law, court orders, regulatory requirements, and our agreements with payment partners.
2.1 Legal bases for processing (EEA / UK)
Where the EU or UK General Data Protection Regulation applies, our legal bases are: (a) performance of a contract (operating the Service and your transactions); (b) compliance with a legal obligation (tax, anti-fraud, sanctions, record-keeping); (c) our legitimate interests (operating, securing, and improving the Service, fighting fraud, marketing in a balanced way); and (d) your consent, where required (for example for non-essential cookies or marketing in some jurisdictions). You may withdraw consent at any time without affecting prior lawful processing.
2.2 AI model training
We use listing content and aggregated or de-identified interaction information to develop, evaluate, and improve features and automated systems used to operate and protect the Service. Service providers may process information only on our behalf and under contract; we do not permit them to use personal information for their independent model training.
2.3 No sale of personal information
We do not sell personal information as defined by applicable privacy laws. We do not engage in cross-context behavioral advertising. We do not share personal information for the purpose of targeted advertising.
3. How we share information
3.1 Service providers (processors)
We share personal information with service providers that support hosting, storage, analytics, communications, customer support, security, fraud prevention, identity verification, payments, fulfillment, and automated features. They process information on our behalf under contract and must protect it.
3.2 Counterparties on a transaction
To complete an order we share the information each side needs:
- To sellers, we share: buyer display name, the message thread on the order, and the fulfillment information for that order, such as shipping name and address for Physical Goods.
- To buyers, we share: the seller’s public listing information, the order message thread, fulfillment updates, and information needed to receive the purchase.
- To AI agents you authorize, we expose the listing data, order data, and confirmation details necessary for the agent to complete the workflow you delegated to it. You are responsible for the agent’s downstream handling of that data.
3.2.1 Payment partners
We share transaction, account, and verification information with payment providers as necessary to process payments and payouts, prevent fraud, resolve disputes, and meet legal obligations. Their privacy policies govern their processing.
3.3 Carriers
For Physical Goods we share shipping details with the carrier the seller selects.
3.4 Legal, safety, and compliance
We may disclose information when we believe in good faith that disclosure is required by law, regulation, subpoena, warrant, or court order, or is necessary to enforce our Terms, to investigate or prevent fraud or abuse, to comply with sanctions and other regulatory regimes, or to protect the rights, property, or safety of D6N, our users, or the public.
3.5 Corporate transactions
If Neosphere Inc. is involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred to the counterparty. We will require the recipient to honor this Privacy Policy or to give affected users notice of any change.
3.6 With your consent or at your direction
We may share information with other parties where you direct us to do so (for example, by enabling an integration) or where you otherwise consent.
4. How long we keep information
| Category | Retention |
|---|---|
| Account data (email, display name, authentication identifiers) | For the life of the account; deleted or anonymized after account closure, except where longer retention is permitted or required for the purposes described in this Policy. |
| Listing content | For as long as the listing is published, plus the period needed to honor open orders, contest chargebacks, and meet legal record-keeping. |
| Order, payment, balance-adjustment, and tax records | At least seven (7) years, to meet tax and financial-services record-keeping obligations. |
| Order messaging and support tickets | Up to two (2) years after the order closes, and longer if needed for an open support, refund, or chargeback matter. |
| Usage, diagnostic, and security records | Retained as reasonably necessary to operate, secure, and improve the Service, then deleted or de-identified unless longer retention is required. |
| Payment-provider identity and payout data | Retained by the provider under its policy; D6N retains limited records needed to provide the Service and comply with law. |
| Aggregated or de-identified information | May be retained where it no longer reasonably identifies an individual. |
5. Your rights and choices
Depending on where you live, you may have some or all of the rights described below. We will not discriminate against you for exercising any of them. To exercise a right, contact support@d6n.ai. We may need to verify your identity before fulfilling the request, and we will respond within the period required by applicable law (typically within 30–45 days).
5.1 Access, correction, portability
You may request a copy of the personal information we hold about you, correct inaccurate information, and request a portable copy in a commonly used, machine-readable format.
5.2 Deletion
You may request deletion of your personal information. We will honor the request except where retention is required to: complete open orders; comply with tax, accounting, or financial-services obligations; resolve support requests or chargebacks; prevent fraud or abuse; or meet other legal requirements.
5.3 Opt-out and limit-of-use
You may opt out of non-transactional communications via the unsubscribe link in any marketing message or by contacting support@d6n.ai. We do not engage in cross-context behavioral advertising or in “sales” or “sharing” of personal information as defined by California, Delaware, Virginia, Colorado, or Connecticut law; you nonetheless have the right to confirm that.
5.4 Withdraw consent
Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect prior lawful processing.
5.5 Right to appeal
If we deny a privacy request, you may appeal by replying to our response. If unsatisfied, you may contact your local data-protection authority (for EEA / UK residents) or, for U.S. state residents, your state attorney general (for example, the Delaware Department of Justice).
5.6 Delaware residents
Under the Delaware Personal Data Privacy Act (DPDPA), you have the rights described above, including the right to opt out of targeted advertising, the sale of personal data, and profiling that produces legal or similarly significant effects. We honor Global Privacy Control (GPC) signals as a valid opt-out where the DPDPA requires.
5.7 California residents
Under the California Consumer Privacy Act, as amended by the CPRA, you have the rights to know, delete, correct, opt out of the sale or sharing of personal information (we do not sell or share), limit use and disclosure of sensitive personal information, and to non-discrimination. Categories collected in the last twelve months include identifiers, commercial information, internet or other electronic activity, approximate geolocation, professional or business information, and inferences derived from those categories. We have not sold or shared personal information for cross-context behavioral advertising in the last twelve months. You may designate an authorized agent.
5.8 EEA / UK residents (GDPR)
You have the additional rights to restrict processing, object to processing based on legitimate interests, and lodge a complaint with your local supervisory authority. Our lawful bases are described in Section 2.1.
5.9 Virginia, Colorado, Connecticut, and other U.S. state residents
You have rights substantially similar to those described above, including access, correction, deletion, portability, and the right to opt out of targeted advertising, sales, and certain profiling. Contact support@d6n.ai to exercise them.
6. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we process. No system is fully secure, and we cannot guarantee absolute protection.
6.1 Breach notification
When required, we notify affected users and authorities without undue delay and within applicable legal timeframes.
7. International data transfers
D6N is based in the United States. Your information may be transferred to, processed, and stored in the United States and in other countries where our service providers operate. Some of these countries may not have the same data-protection laws as your country. Where required by applicable law, we rely on appropriate transfer mechanisms (such as the European Commission’s Standard Contractual Clauses and the UK Addendum) and supplementary measures to protect personal information transferred out of the EEA or UK.
8. Children
The Service is not directed to and is not intended for children under 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete it and terminate any associated account.
9. Third-party links and integrations
The Service may link to or integrate with third-party services that we do not control. We are not responsible for their privacy practices. Review their privacy policies before engaging with them.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates take effect when posted; we will update the “Last updated” date above and, for material changes, give at least thirty (30) days’ notice via the Service or by email where required by law. Your continued use of the Service after a change becomes effective constitutes acceptance.
11. Contact us
For questions, to exercise your privacy rights, or to submit a data-protection request: