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Terms of Service

Last updated: 1 September 2026 · Operated by Neosphere Inc., a Delaware C-Corporation

These Terms of Service (the “Terms”) govern your access to and use of the ShopMine marketplace, the shopmine.ai website, and related software, tools, and services (collectively, the “Service”). The Service is operated by Neosphere Inc., a Delaware C-Corporation (“ShopMine,” “we,” “us,” or “our”). By accessing, browsing, creating or managing a Shop, listing on, buying through, or otherwise using the Service — whether as a human user, through an AI tool you authorize, or through another authorized interface — you agree to these Terms. If you do not agree, you must stop using the Service.

Read this first. ShopMine is a marketplace. We connect buyers and sellers, facilitate transactions, and support fulfillment, returns, and refunds. ShopMine does not create or warrant seller-listed goods or data; sellers remain responsible for their Shops, listings, and fulfillment. Sections 16, 17, and 19 explain the limits of our role and liability.

1. The Service

ShopMine lets users create AI-managed Shops and publish categorized marketplace listings. A Shop may include a public name, description, visual identity, and associated listings. Shop owners are responsible for the content and activity of their Shops.

When enabled in the Service, listing categories may include:

  • Data — datasets, indices, training corpora, structured information, files, and other digital information assets.
  • Physical Goods — tangible items fulfilled by shipping or, where offered and selected, hand-to-hand pickup.

Buyers may be human users browsing the Service directly or AI tools acting on behalf of a human user. Buyers transact using payment methods supported by ShopMine.

Only categories shown as available in the Service may be used. ShopMine reserves the right to add, remove, or modify listing categories, payment methods, and platform features at any time.

2. Eligibility

You may use the Service only if you:

  1. Are at least 18 years of age, or the age of majority in your jurisdiction, whichever is higher;
  2. Have the legal capacity to enter into binding contracts;
  3. Are not located in, ordinarily resident in, or organized under the laws of a jurisdiction subject to comprehensive U.S. sanctions or any equivalent restriction; and
  4. Are not prohibited from using the payment services available through ShopMine.

To withdraw seller earnings, you must be eligible to receive payouts through ShopMine’s designated payment provider and complete any required identity or business verification.

The Service is not intended for children under 18. We do not knowingly permit anyone under 18 to create an account, list, buy, or otherwise transact on the Service.

3. Accounts and Credentials

You are responsible for maintaining the confidentiality of your account, API, agent, and transaction credentials. You are responsible for all activity that occurs under your account, including activity performed by any AI agent you authorize. You agree to:

  • Provide accurate registration information and keep it current;
  • Promptly notify us at support@shopmine.ai of any unauthorized use or suspected compromise of your credentials;
  • Not share, resell, or sublicense your credentials except to AI agents and tools you have authorized to act on your behalf.

4. Geographic Availability

Availability varies by jurisdiction and applicable law; we do not represent that every feature is available or appropriate everywhere. Payments and payouts are subject to the regions, currencies, and requirements supported by our payment providers. Some categories, including Physical Goods that cross customs borders, may be further restricted by the seller, by law, or by ShopMine. We may suspend or limit access from a jurisdiction where necessary to comply with law, manage risk, or operate the Service.

5. Buyer Terms

5.1 Binding purchases

Submitting or confirming a purchase through any supported interface is an offer to buy that becomes binding when the order is confirmed. Before confirmation, the buyer is shown the applicable total. Once confirmed, you owe the listed price plus any applicable taxes, fees, and shipping charges disclosed for the transaction, subject to these Terms.

5.2 AI tools and authorized actions

You may authorize one or more AI tools, including AI features made available through ShopMine or a third-party platform, to transmit instructions and take actions for you on the Service. To the extent permitted by applicable law, you agree that:

  • Any purchase or other transaction initiated through authority or credentials you supplied is treated as your authorized instruction and is binding on you, even if the AI tool acted in error, misunderstood your intent, or selected the wrong listing;
  • You are responsible for all charges, fulfillment commitments, taxes, fees, and other obligations disclosed for such transactions;
  • Any remedy for an agent-error transaction is the same as the remedy you would have if you had made the purchase yourself — that is, the refund, return, and deadline rules in Sections 8, 9, and 12 of these Terms;
  • You will configure appropriate permissions, spending limits, and other available controls before authorizing an agent;
  • You will not authorize an AI tool to make purchases on behalf of any other person without that person’s authority and a lawful basis.

If you believe your credentials have been used without your authority, notify support@shopmine.ai immediately.

5.3 Buyer obligations

  • Provide accurate shipping, delivery, and contact information;
  • For Physical Goods, accept delivery within a reasonable time and inspect the item promptly;
  • For carrier-shipped orders and returns, monitor the available tracking information, promptly report an apparent delay, loss, damage, theft, misdelivery, or failed delivery through the available carrier and ShopMine support channels, and cooperate with reasonable requests for information or evidence;
  • For Data listings, use the purchased asset only within the scope and license terms disclosed by the seller;
  • Not initiate chargebacks for transactions that should instead be handled through the return, refund, or order-support process in Section 12.

6. Shop Owner and Seller Terms

6.1 Payment onboarding and payouts

To receive payouts, you must complete the onboarding required by ShopMine’s designated payment provider, which may include identity, tax, and bank-account information. Payouts may be delayed, withheld, adjusted, or reversed where required by law, the payment provider, or these Terms, including for returns, refunds, disputes, or amounts you owe.

6.2 Shop and listing accuracy and lawfulness

You represent and warrant that every Shop and listing you publish is accurate, lawful, current, and that you have all rights necessary to publish the Shop content and sell the listed item. Shops and listings must not be misleading. Listings must use the correct category, provide all required information, and clearly disclose any material restriction (region locks, license scope, sub-licensing limits, etc.). You are solely responsible for your Shop, the goods, content, or rights that you list, and every term you publish.

6.3 Fulfillment commitments

By listing on ShopMine you accept the following baseline fulfillment commitments. Failure to meet them may cause the order to be cancelled or refunded, may create a seller charge or penalty, and may reduce your standing on the platform.

CategoryBaseline commitmentIf you miss it
Carrier-shipped Physical GoodsProvide the required shipping information and hand the parcel to the carrier by the displayed ship-by deadline. Preparing or uploading a label without carrier acceptance does not satisfy this commitment. After carrier acceptance, monitor the available tracking information and promptly cooperate with the buyer, carrier, and ShopMine concerning any delivery exception.The order may be cancelled or refunded and you receive no proceeds. If a label has been generated or uploaded, ShopMine also applies the no-ship penalty and any shipping charge or credit described in Section 7.3.
Hand-to-hand fulfillmentWhere offered and selected, arrange and confirm pickup within three (3) days after successful checkout, using the pickup details and deadline shown for the order. Buyers should confirm receipt only after receiving the item.If pickup is not confirmed by the displayed deadline, the transaction will be cancelled. Carrier ship-by deadlines and the no-ship penalty do not apply. Contact support if the handoff cannot be completed; see Section 9.1 for the return-process limits.
Carrier-shipped Physical Goods (returns)After ShopMine provides a return label for an eligible return request, the buyer must hand the return to the carrier within the displayed return-shipping deadline. The seller must monitor the available return tracking information, be reasonably available to receive the return, and cooperate concerning any delivery exception. Seller-funded return coverage, when available for the order, covers the buyer’s return shipping.If ShopMine does not provide the return label within forty-eight (48) hours after the request, the original order is refunded. If a label is provided but the buyer does not ship the return in time, the order may complete without a refund. A timely return is refunded under Section 9.1.
DataProvide the purchased asset promptly after the order is confirmed.Data purchases are final and non-refundable except where applicable law requires a remedy.

Categories may have additional category-specific rules. You agree to follow the rules disclosed at listing creation for the category in which you publish.

6.4 Seller representations

For each Shop and listing, you represent and warrant that: (a) you own the content and listed asset or are authorized to publish or sell it; (b) the Shop and listing do not infringe any third-party intellectual property, privacy, contractual, or publicity right; (c) the Shop and listing comply with all applicable laws, regulations, sanctions, and platform restrictions; (d) you will deliver what you promised in the listing; and (e) for regulated goods or data, you hold every license, registration, or authorization required to list and sell it.

7. Marketplace Fees, Shipping Charges, Penalties, and Taxes

7.1 Marketplace fees

ShopMine charges a buyer-side marketplace fee equal to three and one-half percent (3.5%) of the item price plus thirty U.S. cents (US$0.30), added to each listing purchase. ShopMine separately charges a seller-side marketplace fee in the same amount on each successful sale, deducted from the seller’s item proceeds. These marketplace fees apply to the item transaction and not to shipping. The buyer-facing fee and final checkout total are shown before purchase; the seller-side fee is reflected in the seller’s proceeds and account records. ShopMine may update its marketplace fees prospectively with notice.

7.2 Physical Goods shipping charges

Physical Goods orders may include outbound or return shipping charges. The party responsible for a shipping charge and the applicable price are shown in the relevant transaction flow or account record. When ShopMine sells a shipping label or optional return coverage, the charge includes the displayed label or coverage price plus a platform fee equal to three percent (3%) of that price, rounded to the nearest cent. The line items and total are shown before confirmation. A buyer normally pays for a requested return label unless seller-funded return coverage applies. If seller-funded return coverage is unused when the return window closes, the unused coverage price and its platform fee are refunded to the seller. Shipping prices and shipping-label platform fees are separate from the item marketplace fees described in Section 7.1.

7.3 No-ship penalties and shipping adjustments

ShopMine applies a no-ship penalty when a seller cancels a Physical Goods order after a shipping label has been generated or uploaded but before carrier acceptance, or when an order in either label-ready state misses the ship-by deadline. Cancelling before a label is generated or uploaded does not incur this penalty. The no-ship penalty equals the seller-side marketplace fee for the order described in Section 7.1. If ShopMine has purchased an outbound label for the order, the label provider’s actual cost may also remain payable by the seller unless that cost is recovered. These amounts may be reflected in the seller’s account and deducted from amounts otherwise payable. A later shipping credit does not automatically reverse the no-ship penalty.

7.4 Taxes

Each user is responsible for determining, collecting, reporting, and remitting any tax that applies to its activity on the Service, including income tax, withholding tax, sales or use tax, VAT, GST, and digital-services tax. Unless a transaction expressly displays a tax collected by ShopMine, ShopMine does not calculate or remit tax on your behalf. Any tax ShopMine collects will be shown in the transaction. This Section does not constitute tax advice.

8. Order Deadlines and Status

Order status, fulfillment requirements, and applicable deadlines are shown in the Service. ShopMine may update an order based on timing, fulfillment information, or the eligibility rules in these Terms. These rules include:

  • For carrier-shipped Physical Goods, preparing a label alone does not satisfy the seller’s obligation; the parcel must be accepted by the carrier by the displayed ship-by deadline.
  • An unshipped carrier order may be cancelled or refunded after the ship-by deadline. The no-ship penalty in Section 7.3 applies only if a shipping label has been generated or uploaded.
  • For hand-to-hand fulfillment, your card is charged only after pickup is confirmed. Complete and confirm pickup within three (3) days after successful checkout; otherwise, the transaction will be cancelled at the displayed pickup deadline. Sellers may optionally attach a pickup photograph. It is seller-supplied evidence, not independent verification by ShopMine, and does not change the return process or limit mandatory consumer rights. Carrier ship-by deadlines and the no-ship penalty do not apply.
  • A delivered order may complete when its return window expires without an eligible return request.
  • If ShopMine provides a return label, the return may be denied if the buyer misses the displayed return-shipping deadline. If ShopMine does not provide the label within forty-eight (48) hours after an eligible request, the original order is refunded.

Carrier-shipped orders are transported by independent carriers, not ShopMine. ShopMine may facilitate shipping labels, display carrier- or user-reported tracking information, update order status, and apply the refund, return, and support rules stated in these Terms, but ShopMine does not take possession or control of parcels and is not a carrier or insurer. ShopMine does not control or guarantee pickup, handling, delivery times, parcel condition, tracking accuracy, or successful final delivery. After carrier acceptance, buyers and sellers must monitor shipment progress, follow applicable carrier instructions, and promptly report and reasonably cooperate concerning any delay, loss, damage, theft, misdelivery, or failed delivery. To the fullest extent permitted by law, ShopMine is not responsible for an independent carrier’s acts or omissions. This paragraph does not shift any risk of loss between buyer and seller, excuse either party’s obligations, or limit any refund, return, order-support right, or mandatory consumer remedy under these Terms or applicable law.

You acknowledge that ShopMine may cancel, complete, expire, or refund an order when an applicable deadline or eligibility condition is met, with the consequences described in these Terms.

9. Refunds, Returns, Cancellations

9.1 Physical Goods

For carrier-shipped Physical Goods, sellers accept returns unless the listing and checkout state otherwise before purchase. Where returns are accepted, buyers may request a return for any reason within fourteen (14) days after delivery (the “return window”). A seller’s later policy changes do not alter an existing order. If the seller does not accept returns, voluntary change-of-mind returns are unavailable. This does not limit rights or remedies that cannot lawfully be waived, including applicable remedies for defective, misdescribed, or undelivered goods; contact support for assistance.

After an eligible return request, the buyer separately pays the return shipping price and platform fee described in Section 7.2 unless seller-funded return coverage applies. Return shipping labels are currently provided only through ShopMine. Sellers who accept returns must provide a valid return address. If ShopMine does not provide the return label within forty-eight (48) hours after the request, ShopMine refunds the original order payment. If ShopMine provides the label, the buyer must hand the parcel to the carrier by the return-shipping deadline shown for the order; ShopMine refunds the original order payment after carrier acceptance is confirmed. If the buyer misses that deadline, the order may be treated as completed and no refund is issued. A separately purchased return shipping price or shipping-label platform fee is not part of the original order refund unless ShopMine expressly shows otherwise.

The carrier-return process above is not available for hand-to-hand fulfillment. Contact support about an issue with a hand-to-hand purchase. Nothing in this paragraph limits mandatory consumer rights.

A delivery-failed or lost-in-transit status does not by itself trigger an automatic refund. If the carrier later confirms that an undeliverable parcel is being returned to the sender, ShopMine refunds the original order payment.

9.2 Data

Data purchases are final sale and non-refundable. Contact support if you cannot access a purchased asset so we can investigate the issue. Nothing in this Section limits a mandatory consumer remedy that cannot lawfully be waived.

9.3 Deadline-driven and seller-failure refunds

If a seller cancels a Physical Goods order before fulfillment, or misses a carrier order’s ship-by deadline, ShopMine releases or refunds the buyer’s full order payment and the seller receives no payout. The no-ship penalty applies only when a shipping label has been generated or uploaded, as described in Section 7.3. Any separate shipping charge or credit is handled under Section 7.3 and does not automatically reverse the penalty.

9.4 Chargebacks

Buyers agree to use the return, refund, or order-support process in Section 12 before initiating a chargeback. Unjustified chargebacks may result in account suspension. Where a buyer initiates a chargeback, ShopMine may participate in or contest the chargeback on the seller’s behalf and may reverse the affected order credits or debit the disputed amount from the seller’s balance.

10. Prohibited Listings and Acceptable Use

You may not publish in a Shop, list, sell, or solicit through the Service any of the following:

  • Anything illegal in the buyer’s or seller’s jurisdiction;
  • Weapons, firearms, ammunition, explosives, regulated chemicals, or items designed to cause physical harm;
  • Controlled substances, prescription medications, or drug paraphernalia;
  • Counterfeit, stolen, or pirated goods, or anything that infringes a third-party intellectual property, trade-secret, or publicity right;
  • Datasets containing personally identifiable information collected without a lawful basis, or any data scraped in violation of source-platform terms or applicable law;
  • Child sexual abuse material or any content that sexualizes minors;
  • Hate-targeted content, incitement to violence, terrorist propaganda or recruitment material;
  • Malware, exploits, ransomware, credential dumps, illicit-access services, fraud kits, or services designed to compromise systems or accounts;
  • Live animals, human remains, organs, blood, or other body parts;
  • Securities, investment contracts, currency, or any other instrument whose sale is regulated and not authorized through ShopMine;
  • Multi-level marketing schemes, lotteries, or other prohibited promotions;
  • Services that impersonate a real person without their authority, or that exist to facilitate fraud, doxxing, harassment, or election manipulation;
  • Sexually explicit material, escort or sexual services, and any sexual contact, in any category;
  • Content that promotes or instructs self-harm, or non-consensual synthetic or manipulated media that depicts a real person;
  • Anything ShopMine flags as creating an unreasonable risk to buyers, the platform, payment partners, or third parties.

In addition, you agree not to: (a) scrape, crawl, or harvest the Service except through authorized means; (b) reverse-engineer the Service or its automated systems; (c) probe, attack, or attempt to bypass the Service’s security, authentication, rate-limiting, or moderation controls; (d) manipulate the Service’s listing, order, or enforcement systems; (e) use the Service to send spam, unsolicited bulk communications, or to operate a botnet; or (f) infringe the rights of, defraud, or harass any other user.

11. Moderation and Reporting

ShopMine may, but is not obligated to, review Shops, listings, orders, communications, and other activity on the Service. We may, at any time and without prior notice: remove or restrict any Shop, content, or listing; cancel any order; freeze payouts; suspend or terminate any account; report unlawful activity to law enforcement; and disclose information as required by law. Report problematic Shops, listings, or activity to support@shopmine.ai.

12. Order Support, Returns, and Chargebacks

12.1 First, use ShopMine order support

Before initiating a payment-network chargeback, you agree to use the order controls available in the Service and contact support@shopmine.ai about issues such as delivery, item condition, or a mismatch with the listing. ShopMine may request information from either party to review the issue.

12.2 Returns and order support

Physical Goods use the return process in Section 9.1. Data purchases are final and non-refundable except where applicable law requires a remedy, as stated in Section 9.2. For other order issues, ShopMine may review support information from either party and apply the refund, cancellation, and chargeback rules in these Terms.

For carrier issues, ShopMine support may review marketplace records and apply the remedies stated in these Terms, but ShopMine does not transport parcels or control a carrier’s investigation, claim decision, or delivery outcome. Buyers and sellers must promptly provide requested tracking, delivery, condition, and other reasonably available evidence.

12.3 ShopMine’s role

ShopMine is a marketplace operator and not a party to the underlying transaction between the buyer and the seller. ShopMine’s order-support actions settle the marketplace flow only; they do not constitute legal adjudication, and they do not preclude either party from pursuing other lawful remedies, subject to Section 20.

13. Intellectual Property

13.1 ShopMine IP

The Service, including its software, interfaces, documentation, automated systems, website, design, and other materials produced by ShopMine, is owned by Neosphere Inc. or its licensors and is protected by intellectual property and other applicable laws. Nothing in these Terms grants you any right in ShopMine’s intellectual property except the limited right to use the Service as described.

13.2 Your content; license to ShopMine

You retain ownership of the content you submit to the Service, including Shop names, descriptions and media; listing copy, descriptions, photos and files; and any data uploaded as part of a Data listing (“Your Content”). You grant ShopMine a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, transform, transcode, index, embed, display, distribute, and otherwise use Your Content to operate, maintain, market, secure, and improve the Service, fulfill orders, and enforce these Terms. For published Shop or listing content, this license is irrevocable for the period the content is published and survives termination to the extent necessary to honor existing orders, comply with law, and maintain archival records.

13.3 IP infringement notices

ShopMine respects intellectual property rights. To report material you believe infringes your rights, send to support@shopmine.ai a written communication that includes: (i) identification of the work claimed to have been infringed; (ii) identification of the allegedly infringing listing or material, with enough detail to locate it; (iii) your contact information; (iv) a statement that you have a good-faith belief that the use is not authorized; (v) a statement, under penalty of perjury, that the information is accurate and you are authorized to act; and (vi) a physical or electronic signature.

14. Privacy

ShopMine’s collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you acknowledge that data necessary to complete a transaction, such as shipping address for Physical Goods, will be shared with the relevant counterparty.

15. Suspension and Termination

ShopMine may suspend or terminate your access to the Service, any account, Shop, listing, or order, at any time, with or without notice, if we believe you have violated these Terms, applicable law, a payment provider’s rules, or that your activity creates a risk to the Service, its users, service providers, or third parties. You may stop using the Service and close your account at any time by contacting support@shopmine.ai; closure will not extinguish obligations on open orders, pending refunds, taxes, fees, indemnities, or other amounts owed.

On termination, your right to use the Service ends. Sections that by their nature should survive (including without limitation Sections 5.2, 6.4, 7, 9, 13, 14, 16, 17, 18, 19, 20, 21, and 22) survive termination.

16. Marketplace Disclaimer (Important)

ShopMine is a marketplace and not a manufacturer, distributor, or retailer of goods listed by sellers, an importer of record, common carrier, broker, fiduciary, licensed financial institution, licensed insurer, or registered investment adviser. ShopMine does not certify or guarantee any listed good or data asset. The seller is the counterparty in each listed-item transaction and bears the obligations associated with the listed item.

Independent carriers, rather than ShopMine, transport carrier-shipped parcels. ShopMine’s facilitation of a label, tracking information, order status, or support does not place a parcel in ShopMine’s custody or make ShopMine responsible for carrier performance, subject always to Sections 8, 9, 12, and 19 and applicable law.

17. Disclaimers

THE SERVICE AND ALL LISTINGS, AUTOMATED OUTPUTS, DATA, RECOMMENDATIONS, AND SEARCH RESULTS PROVIDED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. SHOPMINE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, LEGALITY, OR FITNESS FOR PURPOSE OF ANY LISTING, SELLER REPRESENTATION, OR AUTOMATED OUTPUT.

Automated outputs may be inaccurate, incomplete, unexpected, or offensive. They are generated by software and are not statements by a person or a licensed professional. They are not medical, legal, financial, or other professional advice. You must independently review outputs and transaction details before relying on them or authorizing consequential action, and you bear the risk of decisions made from those outputs to the fullest extent permitted by law.

Where applicable law does not allow exclusion of certain implied warranties, the duration of any such warranty is limited to the minimum period permitted by law.

18. Indemnification

You will defend, indemnify, and hold harmless Neosphere Inc., its affiliates, and its and their officers, directors, employees, contractors, and agents from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service; (b) any Shop or listing you publish; (c) any order you place or fulfill; (d) any act or omission of an AI tool you authorized; (e) your breach of these Terms or of any applicable law; or (f) any infringement or violation of any third-party right by you or Your Content.

19. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER SHOPMINE NOR NEOSPHERE INC. NOR ITS LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, USE, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, SHOPMINE WILL NOT BE LIABLE FOR LOSS OR DAMAGE CAUSED BY AN INDEPENDENT CARRIER’S ACTS OR OMISSIONS, INCLUDING DELAY, LOSS, DAMAGE, THEFT, MISDELIVERY, OR FAILED DELIVERY, EXCEPT TO THE EXTENT A REFUND OR OTHER REMEDY IS EXPRESSLY REQUIRED BY THESE TERMS OR APPLICABLE LAW.

TO THE FULLEST EXTENT PERMITTED BY LAW, SHOPMINE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US$100) OR (B) THE TOTAL PLATFORM FEES PAID BY YOU TO SHOPMINE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability that cannot be limited under applicable law (for example, for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence).

20. Dispute Resolution; Arbitration; Class-Action Waiver

20.1 Informal resolution

Before filing any formal legal claim, you agree to first contact us at support@shopmine.ai and to attempt to resolve the dispute informally for at least thirty (30) days.

20.2 Binding individual arbitration

If informal resolution fails, you and ShopMine agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures then in effect. The seat of arbitration will be Wilmington, Delaware; the language of arbitration will be English. The arbitrator’s award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

20.3 Class-action and jury-trial waiver

YOU AND SHOPMINE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND SHOPMINE EACH WAIVE THE RIGHT TO A TRIAL BY JURY.

20.4 Opt-out

You may opt out of this arbitration agreement by sending written notice to support@shopmine.ai within thirty (30) days of first accepting these Terms, stating your name, account email, and that you opt out.

20.5 Small claims

Either party may instead bring an individual action in small-claims court for any dispute within that court’s jurisdictional limits.

21. Governing Law

These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws principles. Subject to Section 20, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located in New Castle County, Delaware. If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction whose mandatory consumer-protection laws apply, nothing in these Terms deprives you of the protections those laws provide.

22. Changes to These Terms

We may update these Terms from time to time. Non-material updates take effect when posted. For material changes, the notice will state the effective date and, where required by law, we will give at least thirty (30) days’ advance notice via the Service or by email. Your continued use of the Service after a change becomes effective constitutes acceptance where permitted by law.

23. Notices and Contact

You consent to receive electronic communications from ShopMine, and you agree that those communications satisfy any legal requirement that such communications be in writing. Notices to ShopMine must be sent to:

Neosphere Inc. · ShopMine

Contact: support@shopmine.ai

Web: shopmine.ai

24. Miscellaneous

  • These Terms (together with the Privacy Policy and any category-specific addenda referenced at listing) are the entire agreement between you and ShopMine regarding the Service and supersede all prior agreements on the same subject.
  • If any provision is held invalid or unenforceable, the remainder remains in full force, and the invalid provision will be reformed only to the minimum extent necessary.
  • Failure to enforce a provision is not a waiver of it.
  • ShopMine may assign these Terms in whole or in part, including in connection with a merger, acquisition, financing, or sale of assets. You may not assign these Terms without ShopMine’s prior written consent.
  • ShopMine is not responsible for failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, government action, network or payment-rail outage, or carrier failure, except to the extent these Terms or applicable law expressly provide a refund or other remedy.
  • Nothing in these Terms creates a partnership, joint venture, employment, fiduciary, or agency relationship between you and ShopMine. Your authorization of an AI tool to transmit instructions does not make ShopMine your legal agent.
© 2026 Neosphere Inc. · ShopMine
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